Fraud Management ¦ Fraud Risk Management

FRAUD MANAGEMENT & RISK MANAGEMENT

Online Fraud: The Problem

Bank Penalties
Shipping Costs
False Affiliate Fees
Business Interruption
Product Cost of Goods
Dissatisfied Customers
Bank Chargeback Fees
Blown Merchant Accounts

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Fraud Shield Online™, is a proprietary approach to fraud-screening by assessing a multitude of order variables and criteria. Fraud Shield determines in real-time, instantaneously, the likelihood that the order is fraudulent. The assessed variables include, but are not limited to, location of order originator, type of proxy used, valid customer address and phone number verification, computer-fingerprinting and numerous other criteria using the Fraud Shield Artificial Intelligence (AI) that address known-fraudster behavioral patterns.

Online Fraud Information
Click Links Below

2010 Fraud Report
CyberSource, Inc.

FBI Internet
Fraud Report

Internet Crime Report
2008

Identifying Affiliate
Fraud

How Affiliate Fraud
Affects You!

Customer Care Center Services

The Fraud Shield Online technology will determine most online fraud; however, technology combined with a trained customer service agent can almost eliminate fraud completely, while providing quality customer service, product orientation and answering Q&A. Our customer service centers offer numerous services, including, but not limited to, order verification which confirms that the order is valid and restates the offer to the customer. In addition, we offer continuity call retention services, full chargeback management capabilities and product upsell offers, to name a few.

Affiliate Management

The E-Commerce industry is currently experiencing massive affiliate-traffic fraud. Fraud Shield assists the affiliate in eliminating fraudulent orders. We work closely with our affiliate partners to assist them in identifying fraudulent traffic sources, and by offering full disclosure of the back-end data of the Fraud Shield platform. This allows both effective policing of traffic sources and viewing of offer performance. This ensures the advertiser only pays for bona fide orders.

Customer Resource Management (CRM)

Fraud Shield also offers a full-featured CRM which totally integrates with the Fraud Shield platform. This CRM is breakthrough technology and unique in the industry. The CRM is designed to streamline company efficiencies and offers a totally paperless environment. In addition, you receive all of the business modules one would expect in a full-featured and integrated CRM. This CRM can also integrate with the CRM that you are now using.